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Русский язык. 8 класс.
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Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation Серия: Perfect Phrases инфо 12203n.

Customer service It's the single most important key to success in today's highly competitive workplace That's why you need to connect to your customers, as well as deliver the goods Effective communication аюбщюwill not only ensure customer satisfaction - it will keep them coming back for more "Perfect Phrases for Customer Service" provides perfect solutions for everyday business situations - and includes simple, effective techniques that can help you meet even theблэшз most demanding customer needs It's a complete service-training program in one handy guide, featuring: Hundreds of ready-to-use scripts and phrases for more successful service Verbal tools and techniques to deal with customer complaints Common business scenarios and bottom-line solutions Secrets of self-control: learning what not to say or do Filled with specific defusing tactics and key behavioral insights, this user-friendly handbook can show you how to reduce stress, fбсмггind the right words to say, and handle hostile customers with ease and confidence It's the perfect way to build long-term relationships - and achieve long-lasting results - in every business situation Автор Роберт Бэйкел Robert Bacal.


Цена: 9605 руб.